PowerPod Battery Storage System Warranty
This limited warranty (hereinafter “Warranty”) specified below applies to Electriq Power PowerPod and the Accessory Components (hereinafter “Products”) supplied by Electriq Power, Inc. (hereinafter “EIQ or Seller”) to End-user (hereinafter “Buyer”) through Authorized Reseller.
The primary purpose of this Warranty is to clearly define the matters related to the extended warranty policy of Products.
2. Warranty Condition
2-1. Warranty Period
The Performance Warranty for the Products is valid for 12 years after the date of invoice commencing from 3 months after a product arrives at the delivery point or starting from the day of the successful completion of the commissioning, whichever comes earlier. (the “Term of Performance Warranty”).
2-2. Limitation of Warranty scope
ELECTRIQ’s liability under this extended Warranty shall be limited to replacement, repair, refund and compensation. Replaced or repaired Products shall be warranted for the remainder of the original Term of the Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.
2-3. Exclusion of Warranty
Damage to the Products resulting from any of following activities is NOT covered by this extended Limited Warranty:
- Improper transportation, storage, installation or wiring by Buyer
- Modification, alteration, disassembly, repair or replace by someone other than a personnel certified by ELECTRIQ
- Noncompliance with ELECTRIQ’s official installation manual
- External influences including unusual physical or electrical stress (power failure surges, inrush current, lightning,
flood, fire, accidental breakage, etc.)
- Use of an incompatible inverter, rectifier or PCS.
2-4. Warranty Claim
Buyer shall contact installer directly for any warranty claims in order to avoid additional problems in the products.
Note. Products are unavailable to protect itself from the self-discharge in condition of shut down mode.
3. Performance Warranty (Standard)
ELECTRIQ warrants and represents that the Product retains at least 50% of Nominal Energy for the either 12 years after the date of the initial installation with daily cycling and an 80% depth of discharge when the battery system is operated under a normal use followed by the specification and the manual provided by ELECTRIQ.
The term “Nominal Energy” herein means the initially rated capacity of the Products as printed on the label of the Products. The precondition of the valid 12 year Performance Warranty shall be as follows:
(i) The ambient temperature during the operation of the Products shall not fall below 14°F (-100C) or exceed 113°F (450C)
Capacity measurement condition
- Ambient temperature: 77 ~ 86°F (25 ~ 30°C)
- Initial battery temperature from BMS: 77 ~ 86°F (25 ~ 30°C)
- Charging/discharging method
- Charge: (0.5)CC/CV
- Discharge: (0.5)CC
- Current at (0.5)C
- Current and voltage measurement at battery DC side
4. Out of Warranty Policy
Products damage which is not caused by seller, ELECTRIQ shall provide charged service, including all the expenses of such as material cost, labor cost, warehouse cost, transportation cost, customs duties, analysis cost, management cost, corporate profits, disposal expense(If necessary) and so on.
5. About Service Products/Parts
Service products/parts are able to be used as new or refurbished condition which performance is equal to or higher than defective Products and guaranteed by ELECTRIQ.
In the event the Products are not available in the market anymore, ELECTRIQ, at its option, may replace it with different kind of product with equivalent functions and performances or refund the remaining annually depreciated value of the purchase price of the Products during the Term of Performance Warranty as the Compensation Scheme below. The purchase price mentioned hereinabove means the list price actually paid by the Buyer for the purchase.
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No warranty of performance will be provided from the 144th month
6. Claim Payment Policy
Claims under this Warranty must be made by notifying the Authorized Reseller from whom the Product was purchased. For a Warranty Claim to be processed, it must include following items;
- Proof of the original purchase
- Description of the alleged defect(s) from authorized service center
- The relevant Product’s serial number and the initial installation date
7. Applicable Countries
This Warranty is applicable only in the countries listed as below, and ELECTRIQ is not responsible for any claims against this Warranty made in and/or based on the event occurred in any countries other than listed herein.
: United States, Canada